Users should not be able to access us unless they're in the LMS, however, we may see coworkers or supervisors come in reporting that someone else doesn't have access. 

You may need to change the wording a bit, from 'your' to 'their' and things like that based on the scenario. 

So that we may assist further, would you be able to provide us with the following information:

1. When was your start date?
2. Do you currently have access to OKTA?
3. Could you please provide us with your job location (note: if remote, this will be your city and state)?