Client Information 5

• Client Information
• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 8

• Password Reset Confirmation | Send First
• e-Signature PIN Reset Confirmation
• DLC Password AND eSignature PIN Reset
• PIN Criteria
• SSO

View all 8

Account Related 5

• Locked Account | Distributors
• Incorrect Email Address
• No Account
• Remove An Employee Account
• Account Status | Inactive Account (START HERE)

Basic Support 4

• 404 Bad Request Error
• Dexcom Departments and Course Contact list | Information Only
• Provide Feedback
• New Homepage Navigation

Training Related 6

• Navigation
• Acknowledge/Next Button Isn't Working
• Course Related Issues (If No Resolution after Troubleshooting)
• Course Reset Requests
• Overdue Courses and Extensions

View all 6

Specific Training 3

• ILT | Completion Inquiry
• Onboarding Training
• 'When to Report Suspicious Emails' course | How to Review

Supervisor/Manager 2

• Manager: How Do I Pull Completion Reports for My Direct Reports?
• How Do I View My Team's Progress?

Ticket Processing 9

• Login Related
• Account Related
• Common Tickets for Dexcom
• eSignature PIN Reset OR Assistance with DLC Access?
• eSignature PIN Reset Confirmation

View all 9