Knowledge base
Dexcom Learning Center
Client Information
5
Client Information
System Requirements
Mobile Devices
IT Help Desk
Proxy
Login Related
8
Password Reset Confirmation | Send First
e-Signature PIN Reset Confirmation
DLC Password AND eSignature PIN Reset
PIN Criteria
SSO
View all 8
Account Related
5
Locked Account | Distributors
Incorrect Email Address
No Account
Remove An Employee Account
Account Status | Inactive Account (START HERE)
Basic Support
4
404 Bad Request Error
Dexcom Departments and Course Contact list | Information Only
Provide Feedback
New Homepage Navigation
Training Related
6
Navigation
Acknowledge/Next Button Isn't Working
Course Related Issues (If No Resolution after Troubleshooting)
Course Reset Requests
Overdue Courses and Extensions
View all 6
Specific Training
3
ILT | Completion Inquiry
Onboarding Training
'When to Report Suspicious Emails' course | How to Review
Supervisor/Manager
2
Manager: How Do I Pull Completion Reports for My Direct Reports?
How Do I View My Team's Progress?
Ticket Processing
9
Login Related
Account Related
Common Tickets for Dexcom
eSignature PIN Reset OR Assistance with DLC Access?
eSignature PIN Reset Confirmation
View all 9
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 7
Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 6
Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 6
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
