| Support Category: User Account | No Account |
| Specialist Notes: |
If you are unable to locate an account for a user, use this SR to request the following information.
IMPORTANT! The administrators have advised that for new hires, it can usually take an additional 24-48 hours after their first day for their DLC login to properly sync with the platform. |
| Standard Response: |
Unfortunately, we were unable to locate an account for you in the Dexcom Learning Center. To assist you further, can you provide us with the following information, please? We'd like to forward your issue to Dexcom Learning Center Administrators for further assistance.
1. Start Date:
2. Employment Type (select one below):
- Dexcom Employee
- Temporary Employee
- Consultant/Contractor
- Distributor/External Partner
3. Employment Location (If remote, provide City & State):
