Support Category: User Account | Inactive Account Specialist Notes: If a user has just returned from an extended leave, such as maternity or medical l...

Support Category: Account Related | Inactive Account Specialist Notes: This SR is specifically for Distributors with an Inactive DLC account. Unlik...

Support Category: User Account | Account Info Update Request  Specialist Notes: If a user contacts us stating that their email address is incorrect...

Support Category: User Account | Account Info Update Request  Specialist Notes: DLC user information comes from Workday (WD). Personal information,...

Support Category: User Account | No Account Specialist Notes: The Administrators have advised that account creation for new hires usually takes 24 ...

Support Category: User Account | Locked Specialist Notes: We can unlock accounts for Distributors ONLY. Standard Response: I am sorry for ...

Support Category: User Account | Deactivation Request Specialist Notes: For someone requesting to have an employee's account removed/deactivate...

Support Category: User Account | Inactive Account Specialist Notes: User status in the DLC is based on Workday. When a user's Workday profile is s...