Support Category: User Account | Locked Specialist Notes: We can unlock accounts for Distributors ONLY. Standard Response: I am sorry for ...

Support Category: User Account | Account Info Update Request  Specialist Notes: If a user comes into chat stating that their email address is incor...

Support Category: User Account | No Account Specialist Notes: If you are unable to locate an account for a user, use this SR to request the followi...

Support Category: User Account | Deactivation Request Specialist Notes: For someone requesting to have an employee's account removed/deactivate...

Support Category: User Account | Inactive Account Specialist Notes: If a user has just returned from leave such as PTO, maternity leave, or medical, a...