Support Category: e-Signature PIN Reset


Specialist Notes:


Please send the following SR after resetting a user's e-Signature PIN.


Canned Response Code: /Dexcom01


Standard Response:


Thank you for waiting! 

Your e-signature PIN has been reset. You will need to log out and then back into your Dexcom learning account to trigger this reset. When logging back in, you should be asked to set up your new e-Signature PIN. Kindly note that your e-Signature Username is [INSERT E-SIGNATURE USERNAME] and case-sensitive.  

Please let me know if you run into any issues.